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Shipping and Refund Policy

SHIPPING POLICY

Delivery Charge – $12.95 for Brushes, $14.95 for Student Kits and $29.95 for Makeup Trolleys/Bags or Chairs

Delivery Time – Allow 3-5 days for Metropolitan areas. Areas outside this please allow 5-10 working days

RETURNS POLICY

We hope that you will be delighted with your Crown purchase. If you change your mind about your purchase, you are welcome to return your product to us within 30 days of your purchase date, provided that items are in their original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.

Due to health regulations, products cannot be returned if they have been used in any manner.

Items purchased as part of a kit or a multi-item pack must be returned as a whole set. Individual products will not be accepted as a return.

For return purchases, shipping costs associated with the return will NOT be covered by Crown Brush.

DAMAGED GOODS

Crown Brush offers a manufacturers warranty of 12 months from date of purchase on any Trolleys, Bags or Makeup Chairs. This does not include wear and tear from use. It must be a fault of the product itself.

Should you receive a damaged item, this needs to be reported within 48 hours of receipt of order. Photo evidence of the damaged product will be required. No refunds will be issued on damaged goods, replacements will be issued at no cost to the customer.

Any discrepancies with orders must be reported within 48 hours of receipt of order.

For any further information, please contact our team on (07) 5593 7757

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