SHIPPING POLICY
Delivery Charges:
- Brushes/standard orders: $16
- Student Kits: $16–$30 (depending on the kit)
- Makeup Trolleys, Bags, or Chairs: $32-$52 (depending on chair type and location)
Delivery Time – Allow 3-5 days for Metropolitan areas. Areas outside this please allow 5-10 working days
Shipping Note for Makeup Chairs/Trolley Case/Student Kits
If your address falls outside standard delivery zones, additional freight charges may apply. Please complete your order — our team will contact you if any adjustments are required with your order. Contact us on (07) 5593 7757 if you have any questions.
RETURNS POLICY
We hope that you will be delighted with your Crown purchase. If you change your mind about your purchase, you are welcome to return your product to us within 30 days of your purchase date, provided that items are in their original purchase condition – packaging must be unopened, unused, unmarked and not defaced in any manner.
Due to health regulations, products cannot be returned if they have been used in any manner.
Items purchased as part of a kit or a multi-item pack must be returned as a whole set. Individual products will not be accepted as a return.
Any brush cleaner will NOT be accepted for returns or refunds.
For return purchases, shipping costs associated with the return will NOT be covered by Crown Brush.
DAMAGED GOODS
Crown Brush offers a manufacturers warranty of 12 months from date of purchase on any Trolleys, Bags or Makeup Chairs. This does not include wear and tear from use. It must be a fault of the product itself.
Should you receive a damaged item, this needs to be reported within 48 hours of receipt of order. Photo evidence of the damaged product will be required. No refunds will be issued on damaged goods, replacements will be issued at no cost to the customer.
Any discrepancies with orders must be reported within 48 hours of receipt of order.
For any further information, please contact our team on (07) 5593 7757
PROS